ZunaBet Casino Privacy Policy
This Privacy Policy explains how ZunaBet collects, uses, stores and protects personal information for players in Canada. We take your privacy seriously and describe below the types of data we handle, why we need it, how we keep it safe, and the choices available to you when using our online casino and sports betting services.
Types of data we collect
Personal data
When you register or verify an account we collect personal details such as your name, date of birth, address, email, phone number and identity documents where required for verification. We also collect account credentials, payment details provided by you, and communication records if you contact support.
Technical data
We collect technical information about your device and connection including IP address, device type, browser, operating system, screen resolution, and log information about your interactions with our website and apps. This helps us maintain service performance, detect fraud, and improve the user experience.
Transactional data
Transactional records include deposits, withdrawals, betting activity, game history, bonuses claimed and wagering activity. We use this information to process transactions, handle payments, apply responsible gambling measures, and detect suspicious activity.
How we use your information
We use collected data to provide and operate our services, process payments, perform account verification, prevent fraud, comply with applicable legal requirements, and respond to inquiries. We may also use information for customer support, to provide personalised account settings, and to analyse usage trends to maintain and improve our platform.
Data protection and storage
We store personal information in secure systems and take commercially reasonable technical and organisational measures to protect data against unauthorised access, disclosure, alteration or destruction. Access to personal data is limited to authorised personnel and third parties who require it to perform services on our behalf. While we strive to protect your information, no method of transmission or storage is completely secure.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login sessions, track site performance, and deliver relevant features. You can manage cookie settings in your browser, but disabling certain cookies may affect site functionality. Third-party analytics and advertising partners may use their own cookies on our site in accordance with their policies.
User rights
As a user you have rights to request access to your personal data, ask for corrections, and request deletion where applicable. You may also object to or restrict certain processing activities. To exercise your rights, please contact us using the details below. We will respond in a reasonable timeframe and provide guidance on identity verification to protect your account.
Access, correction and deletion of data
If you wish to view, update or remove personal information, submit a request and we will verify your identity before processing. Some information may be retained as required for legal, regulatory or legitimate business purposes, such as fraud prevention and record keeping for financial transactions.
Information sharing and third parties
We may share personal data with service providers who support operations such as payment processing, identity verification, customer support and analytics. We may also disclose information when required by law or to protect our rights and safety. We do not sell your personal information to third parties for marketing without your consent.
Privacy policy updates
We may update this policy to reflect changes in our practices. When we make material changes we will provide notice on our site. Continued use of our services after changes means you accept the revised policy.
For privacy inquiries or to submit requests, contact [email protected].