Responsible Gambling
At ZunaBet we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools, support and account options to help you manage your activity. If you ever feel gambling is becoming a problem, reach out to our support team and consider the controls below.
Our player protection principles
We aim to promote safe, informed play by making tools available, responding promptly to requests and encouraging sensible limits. We expect players to gamble within their means and to use the controls on their account to set restrictions that suit their circumstances.
Activity-control tools
You can manage your activity directly from your account settings or by contacting our support team at [email protected]. Available tools include:
- Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
- Loss limits - limits on total losses over a set period to help keep stakes in check.
- Session time limits and reminders - set maximum session lengths and receive prompts to take a break.
- Temporary account breaks - short pauses if you need to step away.
- Self-exclusion - longer-term options to close access to your account for an extended period.
How to set or change limits
Log in and visit Responsible Gambling or Account Settings to apply or adjust limits. If you need assistance or want to discuss a tailored solution, contact our support team at [email protected]. Requests are handled confidentially and promptly.
Signs of problematic behaviour
Recognizing early signs helps you act sooner. Common indicators include:
- Increasing time or money spent on gambling beyond what you can afford.
- Chasing losses or feeling unable to stop after a session.
- Neglecting work, family or other responsibilities.
- Using gambling to cope with stress or emotions.
- Bothering others for money to continue gambling.
Practical tips for staying in control
- Set firm deposit and loss limits and stick to them.
- Use session timers and take regular breaks from play.
- Keep gambling money separate from everyday finances.
- Avoid gambling when stressed, tired or under the influence.
- Talk to someone you trust if you feel your gambling is changing your behaviour.
Professional help and support organisations
If you need additional help, consider contacting recognised support organisations. Our site lists third-party resources and we can provide information on local services on request. For immediate assistance with account controls or to discuss self-exclusion, contact [email protected] and we will guide you confidentially.