These Terms and Conditions describe the rules that apply when you use the Zuna Bet platform. They explain the relationship between us and our users, set out account responsibilities, and describe how products, payments and disputes are handled. By registering or using our services you agree to these terms and any supplementary rules posted in the account area or on the site.
Account holders are responsible for keeping login details secure and for all activity under their account. You must provide accurate personal information during registration and update it if it changes. We may request identity documents as part of verification - access to some features, including withdrawals, may be restricted until verification is complete. Only one account per person is permitted; accounts found to be duplicated, used for fraud or linked by shared household/IP in violation of our rules may be suspended and funds withheld pending review.
Verification (KYC) checks are required where necessary for security and regulatory compliance. We may apply deposit, bet and withdrawal limits and require additional documentation if activity triggers our internal risk or compliance checks. If limits are applied you will be notified in your account area.
To use our services you must meet eligibility criteria shown at registration. You must be of legal gambling age where you reside and able to enter a binding contract. Services are not available in locations where local law prohibits participation. We may refuse or restrict access to anyone in breach of eligibility rules.
Use of the platform must be lawful and in good faith. Prohibited activity includes using VPNs or proxies to bypass restrictions, collusion, bonus abuse, chargebacks, money laundering or any activity intended to manipulate outcomes. Automated play or software that interferes with site operation is not allowed. We reserve the right to suspend accounts, void bets or withhold payouts where abuse or suspicious activity is detected.
Promotions are subject to specific terms that accompany each offer. General rules include limits on eligible games, wagering requirements, maximum bet limits while a bonus is active, and exclusion of certain countries. Bonuses may be voided for abuse, duplicate accounts or circumvention of rules. Please read individual promotion terms carefully before opting in.
Available payment methods, minimum deposit and withdrawal amounts, processing times and any caps are detailed in the cashier. We require that withdrawals are returned to the original payment method where possible. Withdrawals may be subject to verification checks and applicable limits. Where applicable, minimum and maximum amounts, weekly or monthly withdrawal caps may apply and will be shown in your account.
If you have a complaint contact support at [email protected]. We aim to resolve disputes promptly and will investigate reported issues. If we cannot reach an immediate resolution we will provide further details of our review process and a response in a reasonable timeframe. Where applicable, disputes may be escalated to any independent body named in the account terms.
We may update these Terms and Conditions to reflect changes in laws, products or operational needs. Updated terms will be posted on the site and take effect as described in the notice. Continued use of the ZunaBet services after changes are posted constitutes acceptance of the revised terms. It is your responsibility to review the terms periodically.
